Ask us anything.
Orders, returns, or whether the device suits your skin. A person reads these, usually the same day.
Tell us what you need.
When to expect us
Order and delivery questions are answered first. Everything gets an answer.
Track, return, or check an order
Order status and returns live on the store, and both are quicker there than through a message.
Most messages ask one of these.
Where is my order?
Orders leave in one to three days and tracking arrives by email as soon as the label is made. If the tracking has not moved in five days, send us the order number and we will chase it.
I bought the device but no serum arrived.
The free serum only attaches when the offer code is on the order. Send us the order number and we will sort it out.
Can I return the device?
Yes, thirty days from delivery. Message us first and we will send the return details.
Do you ship to my country?
Shipping is free worldwide. If checkout will not accept your address, tell us where you are and we will look at it.
Is the device safe for me?
Not if you are pregnant, or have a pacemaker or another implanted electronic device, epilepsy, metal implants in the head or face, an active eye infection, or recent eye surgery. If you are unsure, ask your doctor rather than us. We sell skincare, not medical advice.
Still just looking?
The featured product page answers most of it before you have to ask.
Open the featured product